Shipping Policy

At a Glance

Processing time: Electrum Ink has a three (3) business day processing guarantee.
Same-day shipping: Most orders placed before 2:00 PM ET ship the same day.
Carrier estimates: USPS Priority Mail typically delivers in 2–5 business days. Delivery speed is controlled by the carrier once the package is in transit.
Need a guaranteed date? Choose FedEx or UPS at checkout.

Order Processing

Orders are processed Monday through Friday, excluding holidays.
Most orders placed before 2:00 PM ET ship the same day. Orders placed after the cutoff ship the next business day.
During peak launches or promotions, processing may take up to 3 business days. Our guarantee is that your order will ship within this 3-day window.

Shipping Methods and Delivery Estimates

USPS Priority Mail: Estimated 2–5 business days.
FedEx or UPS: Multiple service levels are available at checkout. Select these carriers if you need an assured delivery date.
Delivery windows are estimates provided by the carriers. Electrum Ink does not control carrier transit times.

Tracking Your Order

You will receive a shipment confirmation email with a tracking number once your order leaves our facility.
Tracking may take several hours to update after the label is created.

Shipping Rates

Rates are calculated at checkout based on weight, destination, and selected service.
Any promotional or free shipping offers will be clearly stated on the product or cart page.

Shipping Address and Changes

Please confirm your shipping address before submitting your order.
If you need a change, contact us immediately. We cannot guarantee edits once an order is in processing or has shipped.

PO Boxes, APO/FPO, and Rural Routes

USPS can deliver to PO Boxes and most APO/FPO addresses.
Some FedEx/UPS services do not deliver to PO Boxes. Choose USPS for PO Box delivery.

Lost, Delayed, or Damaged Packages

Once a package is transferred to the carrier, delivery timing is outside our control.
If your order is delayed or shows delivered but is missing, start by contacting the carrier with your tracking number. We are happy to assist with information needed for a carrier claim.
If your order arrives damaged, keep all packaging and contents and contact us promptly so we can help.

International Shipping

Availability and rates vary by destination and carrier. Duties, taxes, and import fees are the customer’s responsibility and are collected by the carrier or local customs.

Holidays and Weather

Carrier networks may experience delays during holidays, severe weather, or supply chain disruptions. Please plan accordingly or select FedEx or UPS if your delivery date is critical.

Note: “Electrum Supply has no control over how long it takes the Post Office to deliver.” For delivery dates that must be met, please select FedEx or UPS at checkout.

Questions? Reach us at hello@electrumink.com